"有问必答"之渠道设备接入萤石云
<fieldset style="border: 0px rgb(249, 110, 87); text-align: inherit; vertical-align: top; font-size: 0.9em; font-family: inherit; font-weight: inherit; text-decoration: inherit; color: rgb(64, 84, 115); box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="width: 0px; margin-left: 48%; border-bottom-width: 13px; border-bottom-style: solid; border-bottom-color: rgb(249, 110, 87); border-top-color: rgb(249, 110, 87); border-left-width: 13px !important; border-left-style: solid !important; border-left-color: transparent !important; border-right-width: 13px !important; border-right-style: solid !important; border-right-color: transparent !important; box-sizing: border-box;" class="tn-Powered-by-XIUMI"></section><section style="margin: 0px; height: 2em; border-top-left-radius: 1em; border-top-right-radius: 1em; border-bottom-right-radius: 1em; border-bottom-left-radius: 1em; background-color: rgb(249, 110, 87); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 70%; margin-top: 0.5em; text-align: center; overflow: hidden; box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; color: rgb(255, 255, 255); overflow: hidden; font-size: 0.9em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; box-sizing: border-box;" class="tn-Powered-by-XIUMI">点击上方</section><section style="display: inline-block; overflow: hidden; font-family: inherit; box-sizing: border-box;" class="tn-Powered-by-XIUMI">“海康威视400热线”</section><section style="display: inline-block; color: rgb(255, 255, 255); overflow: hidden; font-size: 0.9em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; box-sizing: border-box;" class="tn-Powered-by-XIUMI">在线咨询！</section></section></section></fieldset><fieldset style="border: 0px; margin: 1em 0px 0.5em; box-sizing: border-box; text-align: center; padding: 0px;" class="tn-Powered-by-XIUMI"><section class="tn-Powered-by-XIUMI" style="font-size: 1em; font-family: inherit; font-weight: inherit; text-decoration: inherit; color: rgb(22, 22, 22); border-color: rgb(95, 156, 239); box-sizing: border-box;"><section style="background-image: repeating-linear-gradient(135deg, transparent, transparent 4px, rgb(248, 247, 245) 4px, rgb(248, 247, 245) 12px); margin: 0px; padding: 32px 16px 16px; white-space: normal; background-color: rgb(95, 156, 239); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="width: 32px; margin: -40px auto; font-size: 64px; line-height: 1; background-color: rgb(248, 247, 245); color: rgb(95, 156, 239); box-sizing: border-box;" class="tn-Powered-by-XIUMI">“</section><section style="margin-top: 0px; padding: 8px; background-color: rgb(248, 247, 245); font-family: inherit; box-sizing: border-box;" class="tn-Powered-by-XIUMI">大家都说，萤石云好用，可你心中总有一些疑惑<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;">今天客服小喵就来帮您一一解答<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;"></section></section></section></fieldset><fieldset style="border: 0px; margin: 0.8em 0px 0.5em; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; padding: 0px 2px 2px; box-sizing: border-box; border-bottom-width: 2px; border-bottom-style: solid; border-color: rgb(249, 110, 87); line-height: 1; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: center; text-decoration: inherit; color: rgb(255, 255, 255);" class="tn-Powered-by-XIUMI"><section style="display: inline-block; margin: 0px; padding: 0.3em 0.4em; min-width: 1.8em; min-height: 1.6em; border-top-left-radius: 80%; border-top-right-radius: 100%; border-bottom-right-radius: 90%; border-bottom-left-radius: 20%; line-height: 1; font-size: 1em; font-family: inherit; background-color: rgb(249, 110, 87); box-sizing: border-box; word-wrap: break-word !important;" class="tn-Powered-by-XIUMI">1</section><span style="display: inline-block; margin-left: 0.4em; max-width: 100%; color: rgb(0, 112, 192); line-height: 1.4; font-size: 1em; word-wrap: break-word !important; box-sizing: border-box;" class="tn-Powered-by-XIUMI"><span style="max-width: 100%; font-size: 1em; font-family: inherit; font-weight: bolder; text-align: inherit; text-decoration: inherit; color: rgb(249, 110, 87); box-sizing: border-box; word-wrap: break-word !important;" class="tn-Powered-by-XIUMI">寻找萤石云配置界面</span></span></section></fieldset><fieldset style="border: 0px; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaLEvswCQUUK0k4rPOicLo8SMm0pJOkgsVHg5qDgb0paoeAmW1YTgQRcQ/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(255, 228, 200); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; background-color: rgb(255, 228, 200); box-sizing: border-box;" class="tn-Powered-by-XIUMI">大家都说我的型号能支持，可是没有萤石云的选项，能升级支持吗？哪里可以下载升级程序？如何升级？</section></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">目前支持萤石云功能的设备程序，已全面为您开放，可以自由下载啦。</section></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">微信用户：<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;">1，关注公众微信“海康威视400热线"<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;">2，打开菜单：服务支持——软件下载<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;">网站地址和网盘地址立马为您呈现<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;"></section></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">电脑用户：<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;">可以登陆www.hikvision.com，服务支持—下载--设备程序包，我们提供了升级程序及升级包，设备升级包对应型号下载就可以了。</section><img src="https://neice.26x.net/UploadFile/common/wechat//2023/02-19/4c63fa90-d8f6-4871-8411-a07c2950e646.png" ></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; margin: 0.8em 0px 0.5em; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; padding: 0px 2px 2px; box-sizing: border-box; border-bottom-width: 2px; border-bottom-style: solid; border-color: rgb(249, 110, 87); line-height: 1; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: center; text-decoration: inherit; color: rgb(255, 255, 255);" class="tn-Powered-by-XIUMI"><section style="display: inline-block; margin: 0px; padding: 0.3em 0.4em; min-width: 1.8em; min-height: 1.6em; border-top-left-radius: 80%; border-top-right-radius: 100%; border-bottom-right-radius: 90%; border-bottom-left-radius: 20%; line-height: 1; font-size: 1em; font-family: inherit; background-color: rgb(249, 110, 87); box-sizing: border-box; word-wrap: break-word !important;" class="tn-Powered-by-XIUMI">2</section><span style="display: inline-block; margin-left: 0.4em; max-width: 100%; color: rgb(0, 112, 192); line-height: 1.4; font-size: 1em; word-wrap: break-word !important; box-sizing: border-box;" class="tn-Powered-by-XIUMI"><span style="max-width: 100%; font-size: 1em; font-family: inherit; font-weight: bolder; text-align: inherit; text-decoration: inherit; color: rgb(249, 110, 87); box-sizing: border-box; word-wrap: break-word !important;" class="tn-Powered-by-XIUMI">关于设备添加的那件事</span></span></section></fieldset><fieldset style="border: 0px; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaLEvswCQUUK0k4rPOicLo8SMm0pJOkgsVHg5qDgb0paoeAmW1YTgQRcQ/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(255, 228, 200); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; background-color: rgb(255, 228, 200); box-sizing: border-box;" class="tn-Powered-by-XIUMI">添加设备的时候提示不在线，这个怎么处理？</section></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">1、建议在同一个局域网内添加设备，如果局域网添加或者序列号添加都显示该设备不在线，检查设备本地的网络参数，如IP、网关、子网掩码、首选DNS服务器</section></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">2、确认通过设备的局域网IP地址是否在局域网内正常访问。若局域网IP都无法访问的，首先检查局域网网络。若局域网可以正常访问，先ping路由器地址，再pingwww.ys7.com，看是否丢包。如果有丢包现象，一般是由于客户路由器有拦截设置，建议检查路由器相关设置。</section></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">3、若设备所处网络环境是多级路由，则将设备挂载到主路由测试。</section></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaLEvswCQUUK0k4rPOicLo8SMm0pJOkgsVHg5qDgb0paoeAmW1YTgQRcQ/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(255, 228, 200); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; background-color: rgb(255, 228, 200); box-sizing: border-box;" class="tn-Powered-by-XIUMI">我的萤石云账号已经添加了硬盘录像机，另外一个人想看，但是他的账号去添加设备的时候，提示“操作失败，设备已被其他用户添加”，这个怎么处理呢？</section></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">同一设备只能被一个萤石账户添加，但是该账户可同时多人登录，也可以添加子用户进行分享。</section></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; margin: 0.8em 0px 0.5em; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; padding: 0px 2px 2px; box-sizing: border-box; border-bottom-width: 2px; border-bottom-style: solid; border-color: rgb(249, 110, 87); line-height: 1; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: center; text-decoration: inherit; color: rgb(255, 255, 255);" class="tn-Powered-by-XIUMI"><section style="display: inline-block; margin: 0px; padding: 0.3em 0.4em; min-width: 1.8em; min-height: 1.6em; border-top-left-radius: 80%; border-top-right-radius: 100%; border-bottom-right-radius: 90%; border-bottom-left-radius: 20%; line-height: 1; font-size: 1em; font-family: inherit; background-color: rgb(249, 110, 87); box-sizing: border-box; word-wrap: break-word !important;" class="tn-Powered-by-XIUMI">3</section><span style="display: inline-block; margin-left: 0.4em; max-width: 100%; color: rgb(0, 112, 192); line-height: 1.4; font-size: 1em; word-wrap: break-word !important; box-sizing: border-box;" class="tn-Powered-by-XIUMI"><span style="max-width: 100%; font-size: 1em; font-family: inherit; font-weight: bolder; text-align: inherit; text-decoration: inherit; color: rgb(249, 110, 87); box-sizing: border-box; word-wrap: break-word !important;" class="tn-Powered-by-XIUMI">关于设备预览，你必须知道的</span></span></section></fieldset><fieldset style="border: 0px; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaLEvswCQUUK0k4rPOicLo8SMm0pJOkgsVHg5qDgb0paoeAmW1YTgQRcQ/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(255, 228, 200); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; background-color: rgb(255, 228, 200); box-sizing: border-box;" class="tn-Powered-by-XIUMI">我升级版本支持萤石云了，为什么通过IE浏览器或者是客户端，以局域网IP地址访问，会预览不到图像？升级之前都可以正常访问啊。</section></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">这个一般情况下是硬盘录像机上码流加密打钩了。该问题解决方法有两种:</section></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">方法一：在硬盘录像机主菜单——系统配置——网络配置——外网访问，将启用码流加密的勾取消掉。</section></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">方法二：在硬盘录像机主菜单——系统配置——网络配置——外网访问中获取到验证码之后， IE访问时将该验证码填入IE浏览器——配置——本地配置里面的码流密钥选项中。4200客户端访问时在设备管理——分组界面，选择一个监控点后，鼠标右键点击修改，有一个取流密钥的编辑框，将验证码填入，即可正常访问。</section></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaLEvswCQUUK0k4rPOicLo8SMm0pJOkgsVHg5qDgb0paoeAmW1YTgQRcQ/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(255, 228, 200); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; background-color: rgb(255, 228, 200); box-sizing: border-box;" class="tn-Powered-by-XIUMI">添加成功之后，萤石云上视频缓冲到87%，但是无法预览。</section></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">1、建议使用IE或者谷歌浏览器访问萤石云网站，可更换浏览器访问；<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;">2、也有可能是取流失败，建议排查网络，重启设备及路由测试；<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;">3、萤石云取流默认是子码流，建议将子码流码率适当降低，看能否成功取流；</section></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">4、若使用的是NVR，请检查NVR上是否获取到摄像机的子码流，如果NVR上也是获取不到的，通常这种情况接入的第三方网络摄像机。<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;">a)可能子码流码率过大获取不到所致，可登陆摄像机界面，将子码流降低为CIF,码率设置为1M以下，将NVR上添加的摄像机删除，重新添加摄像机获取子码流。<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;">b)如果还是不行，可能是onvif协议里面没有集成子码流，建议联系摄像机厂家确认</section></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; margin: 0.8em 0px 0.5em; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; padding: 0px 2px 2px; box-sizing: border-box; border-bottom-width: 2px; border-bottom-style: solid; border-color: rgb(249, 110, 87); line-height: 1; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: center; text-decoration: inherit; color: rgb(255, 255, 255);" class="tn-Powered-by-XIUMI"><section style="display: inline-block; margin: 0px; padding: 0.3em 0.4em; min-width: 1.8em; min-height: 1.6em; border-top-left-radius: 80%; border-top-right-radius: 100%; border-bottom-right-radius: 90%; border-bottom-left-radius: 20%; line-height: 1; font-size: 1em; font-family: inherit; background-color: rgb(249, 110, 87); box-sizing: border-box; word-wrap: break-word !important;" class="tn-Powered-by-XIUMI">4</section><span style="display: inline-block; margin-left: 0.4em; max-width: 100%; color: rgb(0, 112, 192); line-height: 1.4; font-size: 1em; word-wrap: break-word !important; box-sizing: border-box;" class="tn-Powered-by-XIUMI"><span style="max-width: 100%; font-size: 1em; font-family: inherit; font-weight: bolder; text-align: inherit; text-decoration: inherit; color: rgb(249, 110, 87); box-sizing: border-box; word-wrap: break-word !important;" class="tn-Powered-by-XIUMI">涉及到云存储，立马就高端起来了</span></span></section></fieldset><fieldset style="border: 0px; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaLEvswCQUUK0k4rPOicLo8SMm0pJOkgsVHg5qDgb0paoeAmW1YTgQRcQ/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(255, 228, 200); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; background-color: rgb(255, 228, 200); box-sizing: border-box;" class="tn-Powered-by-XIUMI">哪些设备支持萤石云存储？</section></section></fieldset><fieldset style="border: 0px; text-align: right; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 75%; font-size: 1em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; color: inherit; border-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI"><section style="display: inline-block; width: 85%; margin-top: 11px; padding: 16px; border-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-right-radius: 16px; border-bottom-left-radius: 16px; text-align: left; background-color: rgb(188, 227, 249); box-sizing: border-box;" class="tn-Powered-by-XIUMI">云存储录像目前支持事件录像(C1/C2/C2S是移动侦测+pir人体检测；C3/C4/F1 移动侦测），不能设置全天录像，所以在萤石云平台上看到的录像片段是一段一段不连续的；<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;">目前，经销1系列和3系列的摄像机、经销网络球机不支持萤石云存储。</section></section><section style="display: inline-block; vertical-align: top; width: 40px; height: 40px; border-top-left-radius: 40px; border-top-right-radius: 40px; border-bottom-right-radius: 40px; border-bottom-left-radius: 40px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0EmGultAbZy6tmUIxPWnw9iaia9Qbm8Bwp9Eribfk1rscovFOkJSD0NOD8M36LkR0dQBrJeBgFTPEhww/640); background-size: cover; box-sizing: border-box; background-position: 50% 50%; background-repeat: no-repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="height: 10px; background-image: url(http://mmbiz.qpic.cn/mmbiz/MVPvEL7Qg0GPLZlicQq2RYNicbDmd1xQT0MlVU7GBz4X8CmwbPMRLPDNfy5JBAJGeLEJURsudzicOlGnI2stZSANg/640); background-color: rgb(249, 110, 87); box-sizing: border-box; background-repeat: repeat no-repeat;" class="tn-Powered-by-XIUMI"></section></fieldset><fieldset style="border: 0px; box-sizing: border-box; width: 100%; clear: both; overflow: hidden; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="box-sizing: border-box; width: 65%; float: right; padding: 0px 0px 0px 0.1em;" class="tn-Powered-by-XIUMI"></section><section style="display: inline-block; width: 35%; box-sizing: border-box; float: right; padding: 0px 0.1em 0px 0px; text-align: right;" class="tn-Powered-by-XIUMI"><section style="box-sizing: border-box; margin-right: 4px; padding: 4px 6px; color: rgb(52, 54, 60); border-bottom-width: 1px; border-bottom-style: solid; border-color: black; font-size: 1.2em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit;" class="tn-Powered-by-XIUMI">海康威视</section><section style="box-sizing: border-box; margin-right: 0.3em; padding: 3px 5px; color: rgb(120, 124, 129); font-size: 0.9em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit;" class="tn-Powered-by-XIUMI">更多更权威的消息，第一时间获取，<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;">期待您的关注<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;"></section></section></fieldset><fieldset style="border: 0px; box-sizing: border-box; width: 100%; clear: both; overflow: hidden; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="box-sizing: border-box; width: 65%; float: right; padding: 0px 0px 0px 0.1em;" class="tn-Powered-by-XIUMI"></section><section style="display: inline-block; width: 35%; box-sizing: border-box; float: right; padding: 0px 0.1em 0px 0px; text-align: right;" class="tn-Powered-by-XIUMI"><section style="box-sizing: border-box; margin-right: 4px; padding: 4px 6px; color: rgb(52, 54, 60); border-bottom-width: 1px; border-bottom-style: solid; border-color: black; font-size: 1.2em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit;" class="tn-Powered-by-XIUMI">海康威视400热线</section><section style="box-sizing: border-box; margin-right: 0.3em; padding: 3px 5px; color: rgb(120, 124, 129); font-size: 0.9em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit;" class="tn-Powered-by-XIUMI">更快捷方便的在线客服服务，<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;">期待您的关注<br class="tn-Powered-by-XIUMI" style="box-sizing: border-box;"></section></section></fieldset><fieldset style="border: 0px; box-sizing: border-box; padding: 0px;" class="tn-Powered-by-XIUMI"><section style="height: 8em; overflow: hidden; box-sizing: border-box;" class="tn-Powered-by-XIUMI"></section><section style="height: 2em; margin: -7.5em 0.5em 5.5em; font-size: 1em; line-height: 1.6em; padding: 0.5em; box-sizing: border-box;" class="tn-Powered-by-XIUMI"><span style="color: inherit; overflow: hidden; font-size: 0.9em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; box-sizing: border-box;" class="tn-Powered-by-XIUMI">点击下方</span> <span style="color: rgb(64, 84, 115); overflow: hidden; font-size: 0.9em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; box-sizing: border-box;" class="tn-Powered-by-XIUMI">“阅读原文”</span> <span style="color: inherit; overflow: hidden; font-size: 0.9em; font-family: inherit; font-weight: inherit; text-align: inherit; text-decoration: inherit; box-sizing: border-box;" class="tn-Powered-by-XIUMI">在线获取软件及程序</span></section></fieldset><p><br></p>
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